Volunteers in Aged Care

Volunteers and the Code of Conduct for Aged Care

The Aged Care Quality and Safety Commission (ACQSC) serves as Australia’s national regulatory body for aged care services. Its core mission is to safeguard and improve the well-being, safety, health, and overall quality of life for individuals who rely on government-funded aged care and related services. To achieve this objective, the ACQSC undertakes the following key responsibilities:

  • Approval of Service Providers : The ACQSC is responsible for granting approval to providers who wish to deliver aged care services. Through a comprehensive assessment process, it ensures that these providers meet the necessary standards and requirements to offer high-quality care.
  • Monitoring Performance : The ACQSC closely monitors the performance of aged care services, evaluating their adherence to the Aged Care Quality Standards. By conducting regular assessments and evaluations, the Commission ensures that the services provided are of a consistently high standard.
  • Complaint Resolution : Handling complaints is an important aspect of the ACQSC’s work. The Commission receives and addresses complaints related to aged care services, ensuring that any concerns or issues raised by individuals or their families are properly investigated and resolved.
  • Compliance Oversight : The ACQSC has the responsibility of overseeing approved providers, as well as their workers and volunteers, to ensure their compliance with the Code of Conduct for Aged Care. This ensures that all personnel involved in delivering aged care services adhere to ethical and professional standards.

Through these functions, the Aged Care Quality and Safety Commission plays a crucial role in upholding and promoting the quality and safety of aged care services in Australia.

Volunteers and the Serious Incident Response Scheme

The Serious Incident Response Scheme (SIRS) helps to proactively prevent and mitigate the occurrence of abuse and neglect incidents within aged care services subsidized by the Australian Government. By implementing this scheme, the government endeavors to reduced the risks associated with such incidents and ensure the well-being and safety of individuals receiving aged care services.

Volunteers and Complaints 

Provided video for more information on Complaints.

Contact CSS to have a further conversation for quality and safety volunteers in Aged Care, please email Alex@cssconsulting.com.au (CSS Business Manager) or or call 0448 672 118. 

Reference information : Australian Government Aged Care Quality and Safety Commission

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