Fleur’s previous professional titles include Managing Director, CEO, Director of Care and Compliance, General Manager of Operations, GM of Business Services, Administrator and Nurse Advisor for the Department of Health, and External Assessor for the Australian Aged Care Quality Agency. She is passionate about the continual improvement of the Aged Care and Disability sector, which I first encountered in my early career as a Registered Nurse.

Her unique career experience has positioned Fleur to offer insights for Aged Care and Disability Service Providers as she has literally walked in their shoes.

“There is increased accountability and challenges across the industry. I help my clients navigate the challenges and demands of this dynamic and rapidly evolving sector.” – Fleur Hannen

Christine Grafitti is a Senior Consultant Registered Nurse with over twenty years of management experience in the Health, Retirement Living, Aged, Disability and Home Care sectors.

Christine developed her experience as Manager, Regional Manager and Chief Executive Officer with private and not-for-profit organisations. She has in-depth knowledge relating to risk, compliance and performance and is currently engaged by Bannister in Home Care in the position of Company Director.

“I’m driven to drive transformational leadership and can add value through high-level problem solving, high-level communication and strategic business development.”- Christine Graffiti

Georgia Belfanti is a registered nurse with 5 years of experience primarily in acute geriatrics and aged care facilities. Georgia’s core focus is the development and implementation of educational packages and Auditing against national standards.

An integral part of the Critical Success Solutions team of disability and aged care business consultants, Georgia highly values the holistic approach to health; empowering independence and providing quality care for all residents. Since joining the team, she has undertaken further studies in training and assessing, to develop her skill and knowledge base.

Kylie is a community sector professional with over 25 years management experience in the community services and health care sector for both NGOs, Government and Statutory Authorities.

In addition to establishing and managing state-wide health initiatives, disability and aged programs, and social inclusion initiatives, Kylie is a highly effective trainer and presenter. She has managed and delivered community-based dementia education programs for mainstream and indigenous communities for the State and Commonwealth Governments.

Specialising in project management, Kylie has developed new NSW programs, managed large-scale reform projects related to business improvement, whole of State Cancer screening projects, change of Government process projects and has implemented new Government initiatives.

“With a passion for creating effective supportive workplaces, I specialise in developing organisations to their full potential through strategic planning, reform, innovation and integrity, working with teams to promote equity, growth and staff engagement.” – Kylie Harding

Alexander Pirozzi joined Critical Success Solutions in the role of Business Manager in 2016.

Since then, he has worked closely with Managing Director Fleur Hannen on key components of the business and enjoyed supporting its growth from a six-consultant team to the 30+ team members we work with today.

Alex has over eight years’ business management experience in various industries and works with Critical Success Solutions in Client Engagement, Accounts, IT, HR and Project Management. He is constantly guiding his team to offer straight forward, common sense solutions to clients.

Under Fleur Hannen’ mentorship, Alex is studying towards achieving his MBA.

Cara joined Critical Success Solutions in July 2018 working alongside the Managing Director and Business manager to develop innovative strategies and processes as well as supporting the team with Administration, Education, Development and HR.

With over 10 years of experience in administration in fast-paced environments, Cara is passionate about helping people and putting the skills she has developed over the years into practice by providing support to Management and Team members.