Fleur’s previous professional titles include Managing Director, CEO, Director of Care and Compliance, General Manager of Operations, GM of Business Services, Administrator and Nurse Advisor for the Department of Health, and External Assessor for the Australian Aged Care Quality Agency. She is passionate about the continual improvement of the Aged Care and Disability sector, which I first encountered in my early career as a Registered Nurse.

Her unique career experience has positioned Fleur to offer insights for Aged Care and Disability Service Providers as she has literally walked in their shoes.

“There is increased accountability and challenges across the industry. I help my clients navigate the challenges and demands of this dynamic and rapidly evolving sector.”
– Fleur Hannen

Kylie is a community sector professional with over 25 years management experience in the community services and health care sector for both NGOs, Government and Statutory Authorities.

In addition to establishing and managing state-wide health initiatives, disability and aged programs, and social inclusion initiatives, Kylie is a highly effective trainer and presenter. She has managed and delivered community-based dementia education programs for mainstream and indigenous communities for the State and Commonwealth Governments.

Specialising in project management, Kylie has developed new NSW programs, managed large-scale reform projects related to business improvement, whole of State Cancer screening projects, change of Government process projects and has implemented new Government initiatives.

“With a passion for creating effective supportive workplaces, I specialise in developing organisations to their full potential through strategic planning, reform, innovation and integrity, working with teams to promote equity, growth and staff engagement.”
– Kylie Harding

Alexander Pirozzi joined Critical Success Solutions in the role of Business Manager in 2016.

Since then, he has worked closely with Managing Director Fleur Hannen on key components of the business and enjoyed supporting its growth from a six-consultant team to the 30+ team members we work with today.

Alex has over eight years’ business management experience in various industries and works with Critical Success Solutions in Client Engagement, Accounts, IT, HR and Project Management. He is constantly guiding his team to offer straight forward, common sense solutions to clients.

Under Fleur Hannen’ mentorship, Alex is studying towards achieving his MBA.

Cara joined Critical Success Solutions in July 2018 working alongside the Managing Director and Business manager to develop innovative strategies and processes as well as supporting the team with Administration, Education, Development and HR.

With over 10 years of experience in administration in fast-paced environments, Cara is passionate about helping people and putting the skills she has developed over the years into practice by providing support to Management and Team members.

Over 35yrs experience in both Private and Public Sector. Registered Nurse, Midwifery and Neonatal Intensive Care. Management roles in both sectors, including Maternity Services Manager in the Private Sector. Experience in Auditing, Policy and Procedure, Education, Complaints Management, Staff Management, Implementation of New ISO Standards Private Health Sector, Planning of New Facilities in both Public and Private Sector, Preparation for ISO Accreditation. 

Courses include Auditing, Management and Leadership Essentials Courses, Incident Investigation for Managers, Advanced Neonatal Resuscitation Courses, Policy and Procedure. Committees include Clinical Care, Blood and Blood Products Committee, Quality.

I am a Registered Nurse with 40 years’ experience, value my registration and believe we never stop learning. I am passionate about aged care, particularly in the areas of quality, auditing, compliance, education and fostering new aged care leaders. I have held many different aged care roles including Registered Nurse, Educator, Clinical Manager, Director of Nursing/Facility Manager, Executive Care Manager, Aged Care Consultant, Aged Care Quality Assessor and previously provided a Locum Executive Care Manager service.

I have qualifications in management, training and assessment, human resource practice, first aid and mental health first aid, and am a trained quality assessor. 

Extensive nursing experience spanning over 30 years, having held a variety of positions including RN Consultant, Care Manager, CNS, Educator and Senior RN, across a range of public and private health organisations. Possessing strong clinical assessment skills and understanding of the Legislation, Standards and Guidelines pertaining to compliance within the Aged Care sector, I am able to provide clinical leadership and guidance to effectively meet the needs of elderly aged care Residents and Providers.

I have had 14 years’ experience in aged care nursing from registered nurse on the floor to managerial positions. I have worked in various states including Western Australia, Tasmania, New South Wales, Victoria and Queensland. I have undertaken metropolitan, regional, rural and remote nursing placements and have appreciated the experiences learned from these placements and the different challenges each environment confronted. 

I have care management experience in Queensland and New South Wales and enjoyed the knowledge and accomplishments these positions taught me both professional and personally. My experience includes clinical care coordination, auditing, staff management, education development and training, mentoring, ACFI and coordination of new graduation programs. My passion is ensuring registered nurses and care workers are committed to best practice and outcomes for the consumer. 

I have over 35years experience as a nurse, first working as a carer and then gaining my RN in the UK. On returning to Australia I worked in Neurosurgery in Gold Coast Hospital and also worked in theatre as a scrub scout. I have many years experience in Aged Care as an RN and moving up to Clinical Care Manager where I maintained ACFI and passed many Validations. I moved my way up to Residential Care Manager and have gone through and passed many Accreditation’s.

In the last few years I have become a Consultant for a progressive company and I respect their work ethic and values. With CSS I have worked for many aged care facilities as CM, RSM and Nurse Advisor and I have been part of our team that has successfully overturned sanctions. The feeling of satisfaction I have when I leave a facility knowing I made a difference.