Driving quality in aged care

“Working with Fleur means that professionalism, commitment and dedication to individual customer needs and requirements will be an absolute non-negotiable. Her experience and knowledge across Aged Care is extensive, and her approach to promoting the care and safety of elderly Australians is unwavering. It is through Fleur’s easy disposition and genuine willingness to understand the needs of her clients that she is seamlessly able to propose contemporary solutions, at affordable rates. Fleur’s primary motivation is to ensure that elderly Australians are well cared for, and she is relentless in ensuring that she and her team create the environment that makes this a reality.”

“Graceland Manor is a small boutique 45 bed aged care facility. Last year Graceland was faced with the mammoth and costly transition to the New Standards and even more costly and stressful preparations for our unannounced re-accreditation audit in early 2020.  The pressure was enormous and staff moral was at an all time low.  Fleur and her wonderful team came to us with a wealth of professional knowledge and aged care governance experience.  In my 30 years as a managing director in the Aged Care industry, i can easy say that the results  i achieved through Critical Success far exceeded my expectations. Not only did we successfully pass our Accreditation but we now have across the board, in all positions, a quality standard of practical, working knowledge of the current state of our Industry. To anyone looking for a saving grace, Fleur and her team are exactly that. It is with great gratitude that i wish all the best to Critical Success. Many thanks from everyone at Graceland Manor.”

“Aged Care can be a complex environment to operate in with many stakeholders and standards to navigate through and consider. Having Critical Success Solutions in our corner with us means that we can stay agile and adaptable as we meet the needs and demands of day to day business. Fleur and her team are a great resource; not only are they always there when needed, they bring the right tools and help make the right decisions every time. Critical Success Solutions simplify Aged Care for us so we can spend more time looking after our residents.”

“Harbison has partnered with Fleur Hannen of CSS for many years, including successfully supporting our last three re-accreditations. From accreditation, training and audits, CSS provide fast turnaround, solid expertise and back up for our teams.”

“CSS is our premier aged care consulting and advisory service.  Fleur’s demonstrated clinical expertise and strong clinical leadership helped our team to complete many robust reviews and facilitate the development of our evidence based aged care clinical practices.  Our team appreciates and values their work as they helped us to conceptualize and deliver on projects that add value to our service.”