Critical Success Solutions

Critical Success Solutions was created after our founders recognised the need for aged care advisory services in NSW and beyond.

Having worked in the industry for many years ourselves, we were well aware of the key factors that made all the difference between a harmonious, well-organised care organisation and one that was always chasing its tail and struggling to meet quality standards.

Our team brings decades of experience across a range of disciplines. We apply this to help our clients stay compliant, manage risk and access innovative system solutions.

Who we help

If you are an aged care, retirement, disability or education sector CEO or leader who is:

  • Overwhelmed by compliance requirements
  • Struggling to attract the right clients
  • Frustrated due to staff inconsistency and lack of motivation
  • Finding it difficult to reach KPIs
  • Drowning under an endless workload

Let us review your approach and provide tailored, flexible solutions that will help your organisation to thrive.

How we help

Our comprehensive services provide a well-rounded approach to help your organisation to:

  • Meet compliance standards
  • Establish the right corporate governance strategy
  • Provide aged care advisory services
  • Overcome administrative challenges
  • Train and develop teams and managers
  • Resolve staffing difficulties
  • Become the provider of choice
  • Solve complex problems
  • Create strategic roadmaps
  • Access funding
  • Appoint a board of directors
  • Investigate critical incidents
  • Reduce risk
  • Improve operational management
  • Develop policies and procedures

In a nutshell, if your organisation needs external support, Critical Success Solutions is your to-go provider.

Our Team

Meet the team from our disability and aged care business consultancy:

Fleur Hannen

Fleur’s previous professional titles include Managing Director, CEO, Director of Care and Compliance, General Manager of Operations, GM of Business Services, Administrator and Nurse Advisor for the Department of Health, and External Assessor for the Australian Aged Care Quality Agency. She is passionate about the continual improvement of the Aged Care and Disability sector, which I first encountered in my early career as a Registered Nurse.

Her unique career experience has positioned Fleur to offer insights for Aged Care and Disability Service Providers as she has literally walked in their shoes.

There is increased accountability and challenges across the industry. I help my clients navigate the challenges and demands of this dynamic and rapidly evolving sector.” – Fleur Hannen

Christine Grafitti

Christine Grafitti is a Senior Consultant Registered Nurse with over twenty years of management experience in the Health, Retirement Living, Aged, Disability and Home Care sectors.

Christine developed her experience as Manager, Regional Manager and Chief Executive Officer with private and not-for-profit organisations. She has in-depth knowledge relating to risk, compliance and performance and is currently engaged by Bannister in Home Care in the position of Company Director.

I’m driven to drive transformational leadership and can add value through high-level problem solving, high-level communication and strategic business development.”- Christine Graffiti

Kylie Harding

Kylie is a community sector professional with over 25 years management experience in the community services and health care sector for both NGOs, Government and Statutory Authorities.

In addition to establishing and managing state-wide health initiatives, disability and aged programs, and social inclusion initiatives, Kylie is a highly effective trainer and presenter. She has managed and delivered community-based dementia education programs for mainstream and indigenous communities for the State and Commonwealth Governments.

Specialising in project management, Kylie has developed new NSW programs, managed large-scale reform projects related to business improvement, whole of State Cancer screening projects, change of Government process projects and has implemented new Government initiatives.

“With a passion for creating effective supportive workplaces, I specialise in developing organisations to their full potential through strategic planning, reform, innovation and integrity, working with teams to promote equity, growth and staff engagement.” – Kylie Harding

Alexander Pirozzi

Alexander Pirozzi joined Critical Success Solutions in the role of Business Manager in 2016.

Since then, he has worked closely with Managing Director Fleur Hannen on key components of the business and enjoyed supporting its growth from a six-consultant team to the 30+ team members we work with today.

Alex has over eight years’ business management experience in various industries and works with Critical Success Solutions in Client Engagement, Accounts, IT, HR and Project Management. He is constantly guiding his team to offer straight forward, common sense solutions to clients.

Under Fleur Hannen’ mentorship, Alex is studying towards achieving his MBA.

Cara Noye

Cara joined Critical Success Solutions in July 2018 working alongside the Managing Director and Business manager to develop innovative strategies and processes as well as supporting the team with Administration, Education, Development and HR.

With over 10 years of experience in administration in fast-paced environments, Cara is passionate about helping people and putting the skills she has developed over the years into practice by providing support to Management and Team members.