Driving quality in aged care

Our tailored solutions deliver across-the-board improvements for aged care providers and their clients.

The support you need to become a fully compliant, thriving aged care organisation

Work with Australia's leading aged care business consultancy

For Governance, Risk and Compliance

For Operational and Clinical Management

For Support Services

About us

Managing an aged care or disability service is so much easier when you have the right support on your side.

Talk to Critical Success Solutions about improving your governance, compliance, frameworks, sustainability and adaptability.

Our team includes industry experts who are focused on helping your facility to meet aged care quality standards and set the benchmark for outstanding care. 

Find out more

Our Services

From policy creation to day-to-day operations, discover how we can help your business

Our Services

We tailor your aged care or disability service provider experience

Our Services

Critical Success Solutions has a large team and offers a range of flexible solutions

Our clients

Critical Success Solutions has worked with some of Australia’s biggest names in disability and aged care to improve management, reduce risk and ensure compliance.

How we have helped


How we help

Our approach is innovative, flexible and solutions-focused.

Aged Care Management (Residential & Home Care)

Aged care can be highly rewarding and is an essential service to society but it is not always easy to get the management of your facility right

We offer support in the following areas:

Training & Development

Guide your team to greater efficiency, productivity, engagement and job satisfaction with training and development from Critical Success Solutions.

Our training includes:

Business Consultancy

Request a Senior Critical Success Solutions Consultant to provide your aged care, retirement village or disability services provider with a range of services that will help improve your organisation across-the-board.

Consultancy services include:

Program Design and Integration

Your internal quality programs and systems form the foundation of your organisation’s success. Reach out to Critical Success Solutions to find out how we can support the design and implementation of robust and effective quality programs.

Services include:

What our clients are saying about us

Stephen Wiblin – Director of Clinical Strategy & Development, Allity Aged Care

“Working with Fleur means that professionalism, commitment and dedication to individual customer needs and requirements will be an absolute non-negotiable. Her experience and knowledge across Aged Care is extensive, and her approach to promoting the care and safety of elderly Australians is unwavering. It is through Fleur’s easy disposition and genuine willingness to understand the needs of her clients that she is seamlessly able to propose contemporary solutions, at affordable rates. Fleur’s primary motivation is to ensure that elderly Australians are well cared for, and she is relentless in ensuring that she and her team create the environment that makes this a reality.”

Helen Nicholson – Director, Graceland Manor

“Graceland Manor is a small boutique 45 bed aged care facility. Last year Graceland was faced with the mammoth and costly transition to the New Standards and even more costly and stressful preparations for our unannounced re-accreditation audit in early 2020.  The pressure was enormous and staff moral was at an all time low.  Fleur and her wonderful team came to us with a wealth of professional knowledge and aged care governance experience.  In my 30 years as a managing director in the Aged Care industry, i can easy say that the results  i achieved through Critical Success far exceeded my expectations. Not only did we successfully pass our Accreditation but we now have across the board, in all positions, a quality standard of practical, working knowledge of the current state of our Industry. To anyone looking for a saving grace, Fleur and her team are exactly that. It is with great gratitude that i wish all the best to Critical Success. Many thanks from everyone at Graceland Manor.”

John Won – Clinical Nurse Specialist (Emergency), Windermere Aged Care

“Aged Care can be a complex environment to operate in with many stakeholders and standards to navigate through and consider. Having Critical Success Solutions in our corner with us means that we can stay agile and adaptable as we meet the needs and demands of day to day business. Fleur and her team are a great resource; not only are they always there when needed, they bring the right tools and help make the right decisions every time. Critical Success Solutions simplify Aged Care for us so we can spend more time looking after our residents.”

David Cochran – CEO, Harbison

“Harbison has partnered with Fleur Hannen of CSS for many years, including successfully supporting our last three re-accreditations. From accreditation, training and audits, CSS provide fast turnaround, solid expertise and back up for our teams.”

Ada Cheng – CEO Australian Nursing Home Foundation

“CSS is our premier aged care consulting and advisory service.  Fleur’s demonstrated clinical expertise and strong clinical leadership helped our team to complete many robust reviews and facilitate the development of our evidence based aged care clinical practices.  Our team appreciates and values their work as they helped us to conceptualize and deliver on projects that add value to our service.”

Our solutions are critical to your success

Contact Critical Success Solutions to discuss our tailored consulting services.

Straight to your inbox