Critical Success Solutions is currently working on this solution for you.

Simplified Compliance

Issues with Rights, Participation and Inclusion, Individual Outcomes, Feedback and Complaints, Service Access or Service Management?

Critical Success Solutions have operated in the disability segment for many years and know the pressure providers face in meeting legislated requirements and standards under the NDIS. We bring to you the right tools and experience to meet your desired outcome.

Flexible policy solutions

Each policy is based on current standards, legislation, best practise and regulatory compliance. The policies, procedures and forms you receive in your ‘box’ can be easily tailored to suit your organisational needs.

Care policies are a speciality of Critical Success Solutions because our consultant nurses, who developed them, have been utilising these policies in aged and home care organisations for years. Often, we tailor, implement and train in the care policy, such as medication management, skin/wound management, nutrition and hydration, continence, dysphagia and feeding because there is limited specialist nursing expertise and the time to develop these policies.

Critical Success Solutions is currently working on this solution for you.

Gap analysis after an incident

We often work with disability providers to investigate and provide root cause analysis and investigation report on an incident that has occurred with a client in their care. During the investigation we often discover that the policies, procedures and forms either do not exist or are not robust enough to support the workforce in undertaking their roles. We will work with disability providers to assess and fill these gaps with tailored policies, processes and forms.

NDIS within Aged Care Homes

We can assist Leadership Teams in Aged Care Homes if they have National Disability Insurance Scheme (NDIS) participants. Approved providers have responsibilities under both the Aged Care Quality and Safety Commission and the NDIS Quality and Safeguards Commission regulatory frameworks. Approved providers will be required to meet the requirements of the NDIS Practice Standards and the Aged Care Quality Standards.


We are working with some of our Aged Care Home clients and their NDIS participants to assess and trial documentation tailored to these participants needs and requirements of the NDIS Practice Standards.

Contact us to discuss




T: 02 9052 0292

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