“Graceland Manor is a small boutique 45 bed aged care facility. Last year Graceland was faced with the mammoth and costly transition to the New Standards and even more costly and stressful preparations for our unannounced re-accreditation audit in early 2020.  The pressure was enormous and staff moral was at an all time low.  Fleur and her wonderful team came to us with a wealth of professional knowledge and aged care governance experience.  In my 30 years as a managing director in the Aged Care industry, i can easy say that the results  i achieved through Critical Success far exceeded my expectations. Not only did we successfully pass our Accreditation but we now have across the board, in all positions, a quality standard of practical, working knowledge of the current state of our Industry. To anyone looking for a saving grace, Fleur and her team are exactly that. It is with great gratitude that i wish all the best to Critical Success. Many thanks from everyone at Graceland Manor.”